Terms and Conditions

Finchley Movers UK Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Finchley Movers provides household and commercial removal, packing, storage coordination and associated services within its normal service area in the United Kingdom. By booking or using our services, you agree that these Terms and Conditions form the entire agreement between you and Finchley Movers for the services supplied.

You should read these Terms and Conditions carefully before making a booking. If you do not agree to any part of these Terms and Conditions, you should not proceed with your booking or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "We", "us" and "our" mean Finchley Movers, the removal service provider.

1.2 "You" and "your" mean the customer who requests, books or uses our services, whether as an individual, business, landlord, agent, or other organisation.

1.3 "Services" means any removal, packing, loading, unloading, transport, storage coordination, furniture disassembly or reassembly, waste removal or related services we agree to provide.

1.4 "Goods" means the items and property that you ask us to move, pack, handle, store or dispose of as part of the services.

1.5 "Quotation" means the written or clearly recorded estimate provided by us setting out the services we will supply, the price, and any specific conditions.

1.6 "Contract" means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and the quotation.

2. Scope of Services and Service Area

2.1 We provide household and commercial removal and related services within our usual operating area in the United Kingdom. We may agree to work outside this area at our discretion and subject to additional charges.

2.2 The specific services we will provide for you are described in the quotation or confirmation we issue following your enquiry. Only the services expressly set out in the quotation are included in the agreed price.

2.3 Any additional services you request on the day of the move or after the contract is formed may be subject to extra charges. We will explain these charges before carrying out any additional work wherever reasonably possible.

3. Booking Process and Quotations

3.1 You may request a quotation by providing details of your property, access arrangements, locations, the nature and approximate volume of goods, and the services you require. Quotations may be based on an in person survey, video survey, telephone call, written information, or a combination of these.

3.2 You are responsible for ensuring that all information you provide for the quotation is complete and accurate. If the information is incorrect or incomplete, we reserve the right to adjust the price, amend the services, or cancel the booking.

3.3 Unless stated otherwise, our quotations are valid for 30 days from the date of issue. If you wish to proceed after that period, we may provide a revised quotation.

3.4 A booking is confirmed only when we have accepted your request and you have accepted our quotation, including any specified deposit requirements. We may confirm acceptance in writing or by another clearly recorded means.

3.5 If your move date, property details, access conditions or service requirements change after the booking is confirmed, you must inform us as soon as possible. We will try to accommodate changes but may need to revise the quotation or reschedule the booking.

4. Price and Payment Terms

4.1 The price for the services is set out in the quotation and is based on the information you supply together with any survey we carry out. The price will normally be quoted as a fixed price or a time based charge with an estimated duration.

4.2 Our prices may include travel time, labour, vehicle usage, fuel, and standard equipment. Parking charges, congestion charges, tolls, ferry fees, storage costs, and third party fees may be charged separately if not explicitly included.

4.3 We may require a deposit to secure your booking. The amount and due date of any deposit will be indicated in the quotation or booking confirmation.

4.4 Unless otherwise agreed in writing, full payment is due no later than the day of the move and in any event before unloading is completed at the destination address. For business customers, alternative payment terms may be agreed in writing in advance.

4.5 If payment is not made when due, we may:

a. Suspend or refuse to carry out any remaining services.

b. Retain possession of goods in our vehicles or storage until full payment is received.

c. Charge interest on overdue amounts at the statutory rate permitted under UK law.

4.6 All amounts are payable in pounds sterling unless expressly agreed otherwise. You are responsible for any bank or payment charges imposed by your payment provider.

5. Cancellations, Postponements and Waiting Time

5.1 You may cancel or postpone your booking by giving us notice in writing or by another clearly documented method. The following charges may apply, based on how much notice you provide before the agreed move date:

a. More than 10 working days: no cancellation fee.

b. Between 5 and 10 working days: up to 30 percent of the agreed price.

c. Less than 5 working days: up to 60 percent of the agreed price.

d. Less than 48 hours or on the move date: up to 100 percent of the agreed price.

5.2 If you postpone the move and we are able to rebook the services for another date, we may at our discretion offset part of any cancellation fee against the price for the rescheduled service.

5.3 We may cancel or postpone the services if:

a. You fail to pay any required deposit or amount by the due date.

b. You do not provide accurate information or necessary access details.

c. Conditions at the property are unsafe or unsuitable for our staff or vehicles.

d. Severe weather, accidents, road closures, legal restrictions, or other events beyond our reasonable control prevent us from performing the services.

5.4 If we cancel the services for reasons within our reasonable control, we will refund any amounts you have paid for services not yet performed. We will not be liable for indirect or consequential losses or for costs incurred through third parties.

5.5 If our staff are kept waiting or delayed due to reasons outside our control, including but not limited to keys not being available, properties not being ready, or parking difficulties, we may charge waiting time at our standard hourly rate.

6. Your Responsibilities

6.1 You are responsible for:

a. Ensuring that you are the owner of the goods or have full authority from the owner to move or dispose of them.

b. Obtaining and paying for any permits, parking suspensions, or access permissions required at collection and delivery addresses.

c. Ensuring appropriate parking and safe access for our vehicles and staff, including clear routes, stairways and lifts.

d. Preparing your property for removal, including disconnecting appliances, dismantling items not agreed for disassembly, and securing items you will move yourself.

e. Arranging suitable insurance for high value or particularly fragile goods if our standard liability cover is not sufficient.

6.2 You must not ask our staff to carry out any task that is unsafe, illegal or outside the scope of normal removal activities, such as working at excessive height without suitable equipment.

7. Goods Not Accepted for Removal

7.1 Unless we have agreed in writing in advance, we do not accept responsibility for the removal or handling of:

a. Hazardous, toxic, flammable or explosive materials.

b. Perishable items such as food, plants, or refrigerated goods.

c. Cash, jewellery, precious metals, securities, or other high value items.

d. Important documents, including passports, deeds, financial papers, or irreplaceable records.

e. Livestock, pets, or other animals.

7.2 If such items are included without our knowledge, they will be moved at your sole risk and we may remove or dispose of hazardous materials if necessary for safety or legal compliance.

8. Liability and Limitations

8.1 We will take reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this section.

8.2 Unless agreed otherwise in writing, our total liability for loss of or damage to goods is limited to a maximum amount per job, which will be stated in the quotation or otherwise notified to you. You should inform us in advance if any items have a particularly high value so that we can discuss appropriate cover.

8.3 We will not be liable for:

a. Normal wear and tear, minor marks, or superficial damage that arises from normal handling and is proportionate to the condition of the items or property.

b. Damage to items that were already defective, poorly assembled, or structurally weakened.

c. Loss or damage caused by your failure to adequately pack or protect items where you have undertaken the packing yourself.

d. Loss or damage caused by your instructions or by circumstances outside our reasonable control.

8.4 We are not liable for any indirect, special or consequential loss, loss of profit, loss of use, or loss due to delay, even if such loss was reasonably foreseeable.

8.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event within seven days of completion of the services. We may inspect the damage before any repair or replacement is undertaken.

8.6 Where we are liable for damage to premises or property other than the goods being moved, that liability is limited to the reasonable cost of repair or reinstatement, subject to the overall limitation of liability.

9. Waste, Disposal and Environmental Regulations

9.1 If we agree to remove waste or unwanted items as part of the services, we will do so in accordance with applicable UK waste and environmental regulations.

9.2 We will only remove waste types that we are lawfully permitted and equipped to handle. We may refuse to collect items that are hazardous, contaminated, or not acceptable at standard waste or recycling facilities.

9.3 You confirm that any waste or items you ask us to dispose of belong to you or that you have lawful authority to arrange their disposal.

9.4 Additional charges may apply for waste removal, recycling, or disposal where this was not included in the original quotation, or where special handling or disposal routes are required.

9.5 We will use reasonable endeavours to dispose of waste responsibly, and may prioritise reuse or recycling where practicable. However, we do not guarantee that all items will be recycled.

10. Access, Parking and Property Protection

10.1 You must ensure that suitable parking is available for our vehicles at all locations. You are responsible for any parking fees or penalties incurred where you have not arranged appropriate parking or permits.

10.2 You should take reasonable steps to protect carpets, staircases, and vulnerable surfaces before the move. We will exercise care when moving goods but will not be responsible for damage where protection was not provided and the risk was foreseeable.

10.3 If access is significantly more difficult than indicated at the time of quotation, for example due to long carrying distances, restricted stairways, or lack of lift access, we may charge additional fees or amend the service.

11. Complaints and Dispute Resolution

11.1 If you have a concern or complaint about our services, you should raise it with us as soon as possible so that we can seek to resolve the issue promptly.

11.2 We will investigate any complaint in good faith and may request evidence such as photographs or descriptions of any alleged damage or loss.

11.3 If we are unable to reach a mutually acceptable resolution, you may pursue any legal rights available to you under UK law. Nothing in these Terms and Conditions affects your statutory rights.

12. Data Protection and Privacy

12.1 We will collect and use your personal information only as necessary to provide the services, manage your booking, process payments, and meet our legal obligations.

12.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where required for the performance of the contract or by law.

13. Changes to These Terms and Conditions

13.1 We may update these Terms and Conditions from time to time. The version that applies to your contract will be the version in force on the date we confirm your booking.

13.2 Any changes to the specific terms of your quotation or booking must be agreed in writing or by another clearly documented means.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the services provided.

By proceeding with your booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.