Privacy Policy

Finchley Movers Privacy Policy

This Privacy Policy explains how Finchley Movers collects, uses, stores, shares, and protects personal data about its customers and potential customers. It applies to all Finchley Movers customers and prospective customers in the Finchley area and surrounding localities who enquire about, book, or receive our moving and related services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Who This Policy Applies To

This Privacy Policy applies to individuals who:

Make an enquiry about our services, request a quote, or otherwise contact Finchley Movers about potential services in the local area.

Book or receive removal, storage, packing, or related services from Finchley Movers.

Act as a contact person on behalf of a business customer using our services.

Visit our website or interact with us through online forms or other communication channels, in so far as personal data is collected.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details such as your name, postal address, service addresses including collection and delivery addresses, and general location information related to the service area, email address, and any other contact details you provide.

Service and booking information such as details of the services requested or provided, property access information you choose to share, inventory details for moves, dates and times of moves, contractual documents, and communications about your booking.

Payment and billing information such as billing address and payment details you provide to complete transactions. Card information is handled in line with applicable payment security standards and is not retained by us beyond what is necessary for the transaction or legal requirements.

Communication records such as emails, enquiry forms, written correspondence, call notes, and feedback or complaints you send to us.

Technical information where relevant such as basic device or browser details and general usage data when you visit our website, to the extent this constitutes personal data and is collected in accordance with applicable law.

How We Collect Your Data

We primarily collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for services, or otherwise communicate with us. We may also receive personal data from third parties where this is necessary to provide our services, for example from a letting or estate agent, a relocation company, or a business customer that books moves on behalf of its staff, and only where this sharing is lawful.

Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis to do so under data protection law. Depending on the situation, the relevant lawful bases are:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, including to provide quotes, confirm bookings, carry out moves, arrange access, manage invoices, and handle related communications.

Legal obligation: We process certain information to comply with legal obligations, such as record-keeping, tax requirements, accounting obligations, and responding to lawful requests from public authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling enquiries, preventing fraud or misuse of our services, and maintaining security and safety.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where required by law. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services including assessing your requirements, issuing quotes, planning and performing moves, managing storage where applicable, and communicating with you before, during, and after your move.

To manage bookings and customer accounts including scheduling, confirming details, handling changes or cancellations, and recording service history.

To process payments and invoicing including issuing invoices, processing payments and refunds where applicable, and maintaining financial records as required by law.

To communicate with you including responding to your enquiries, sending service-related updates and confirmations, and dealing with complaints or disputes.

To improve our services including monitoring service quality, gathering feedback you choose to provide, and making changes to our operations and processes.

To meet legal and regulatory requirements including record-keeping, responding to lawful requests, and enforcing or defending legal claims.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate data protection safeguards are in place. These third parties may act as data processors on our behalf and may include:

IT and hosting providers that supply and maintain our systems, website, and data storage solutions.

Payment service providers that securely process your payments and handle payment confirmations and refunds where required.

Professional advisers such as accountants, auditors, or legal advisers who assist us in meeting our legal obligations and managing our business.

Subcontractors or partner service providers involved in delivering moving or related services, but only to the extent necessary for them to carry out their work and subject to confidentiality and data protection obligations.

Public authorities, regulators, law enforcement or other parties where disclosure is required by law or necessary to protect our rights, your safety, or the safety of others.

Whenever we use third-party processors, we ensure that appropriate written agreements are in place and that they process personal data only on our documented instructions and with adequate security measures.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, manage our business relationship with you, comply with legal and accounting requirements, and resolve disputes.

In general, we keep customer records, including basic contact details, service details, and relevant correspondence, for a period consistent with statutory limitation and record-keeping periods under applicable law. Payment-related records are kept for the time required by tax and financial regulations. Where personal data is no longer required, it will be securely deleted or anonymised.

International Transfers

Our core services are provided within the United Kingdom. Where any transfer of personal data outside the United Kingdom or the European Economic Area occurs, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in line with applicable law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and third parties who need it for legitimate business purposes and who are subject to confidentiality obligations, as well as maintaining physical and electronic security safeguards appropriate to the nature of the data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations. Your rights include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we assess a request for rectification or an objection.

Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the lawful basis, including for direct marketing.

Right to data portability: In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that it is transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a data protection authority if you believe your data protection rights have been infringed.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any significant changes will be communicated through appropriate channels. The version published on our website or otherwise made available to you will always reflect the current practices of Finchley Movers regarding personal data.